Cookies Policy

1. Introduction

At Universal Sports Instalaciones (“we”, “our”) we use cookies and similar technologies on our website https://www.universalsportsinstalaciones.com (hereinafter, the “Site”) to optimise the browsing experience and comply with basic technical requirements. This Cookie Policy explains what cookies are, what types we use, for what purpose, how to accept or reject them, and how you can obtain more information or revoke your consent.

By clicking on ‘Accept cookies’ or continuing to browse our Site, you consent to the use of cookies as described in this Policy, in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) and the guidelines of the Spanish Data Protection Agency (AEPD).

2. What is a cookie?

A cookie is a small text file that is downloaded to your device (computer, mobile phone, tablet, etc.) when you visit certain websites. Cookies enable, among other things:

Storing and retrieving information about your browsing habits.
Recognise you as a user and personalise content (language, region, etc.).
Analyse the use of the Site to generate anonymous statistics.
Record your acceptance of our Cookie Policy (when there is a cookie banner or notice).

3. Types of cookies we use

On our website, we only use our own technical or preference cookies, and we do not use Google Analytics or other analysis or advertising tools. The only related Google customisation (Google Search Console) does not generate cookies that are visible to visitors in their browser.

3.1. According to its purpose

Strictly necessary or technical cookies
− They are essential to ensure the basic functioning of the Site: they enable navigation, session registration (in the case of registered users) and the proper loading of content.
− They do not require your consent to be installed (art. 22.2 LSSI-CE).
Preference or personalisation cookies:
− They remember choices or preferences (e.g., language, acceptance of the Cookie Policy).
− They require prior consent.

3.2. According to its origin

Own Cookies
− Managed directly by Universal Sports Facilities.
− Sent to the user’s device from our own domain.
Third Party Cookies
− Third-party cookies are not currently used (no Google Analytics, Facebook Pixel, etc.).
− Google Search Console is only used to verify the Site; it does not install cookies on the visitor’s browser.

4. Details of cookies used on this Site

Below is a list of the cookies that may be installed on your browser when you visit our Site. The list may vary if we add new services or features in the future:

Name of the Cookie	Type	Purpose	Titular / Provider	Duration
wordpress_test_cookie	Own Technique	Verify that your browser accepts cookies necessary for the proper functioning of the Site.	Universal Sports Instalaciones	Session (until closure of the browser)
PHPSESSID	Own Technique	Keep the session active (for registered users or access to the private area).	Universal Sports Instalaciones	Session (until closure of the browser)
wordpress_logged_in_<hash>	Own Technique¹	Identify the registered user and keep the session active in the administration panel.	Universal Sports Instalaciones	Session (until closure of the browser)
wp-settings-<user_id>	Own Technique¹	Stores panel display preferences (theme, columns, etc.) for registered users.	Universal Sports Instalaciones	1 year
cookieconsent_status	Own preference²	Save acceptance or rejection of the Cookies Policy.	Universal Sports Instalaciones	6 months

Notas:
The cookies wordpress_logged_in_<hash> y wp-settings-<user_id> are only generated when an administrator or editor accesses the WordPress dashboard. Users who only browse as visitors do not receive these cookies.
The use of a banner or cookie notice mechanism that generates cookieconsent_status by accepting/rejecting; if this tool is not used, this cookie will not be installed.

5. How to manage and revoke cookie consent?

You can enable, block or delete cookies at any time through your browser settings. Below are the general steps for the most common browsers:

Google Chrome (Desktop):
- Click on ⋮ (top right corner) → ‘Settings’ → ‘Privacy and security’ → ‘Cookies and other site data’.
- From there, you can block or allow cookies, as well as manage exceptions by site.
Mozilla Firefox (desktop):
- Open the menu ☰ → ‘Options’ (or “Preferences” on macOS) → ‘Privacy and security’ → ‘Cookies and site data’.
- You can choose to block them all, allow only essential ones, or manage exceptions.
Microsoft Edge (desktop):
- Click ⋮ → ‘Settings’ → ‘Privacy, search and services’ → ‘Cookies and site permissions’.
- You can disable cookies or set specific permissions for each website.
Safari (macOS):
- Safari menu → Preferences → Privacy tab → Cookies and Website Data.
- It allows you to block all cookies or delete them selectively.
Mobile Devices (Chrome, Safari iOS, Firefox, etc.):
- You can usually manage cookies from the browser’s ‘Settings’ → ‘Privacy’ menu.

Warning: If you block or delete strictly necessary cookies, the Site may not function properly (for example, you may not be able to access the administration area, if any, or basic preferences may not be remembered).

6. Consent and revocation

When you access the Site, a notice or explanatory banner will appear (or should appear) where you can accept or reject cookies.
If you click ‘Accept’, you consent to the installation of technical and preference cookies as described in this Policy.
If you click ‘Reject’, only cookies that are strictly necessary for navigation will be activated (for example, wordpress_test_cookie).
You may revoke or modify this consent at any time:
1. By clicking on the cookie notice icon (usually in the footer).
2. By adjusting your browser settings (see section 5).
3. By sending an email to privacidad@universalsportsinstalaciones.com with ‘Revocation of cookie consent’ in the subject line.

Revoking your consent will not affect the lawfulness of the data processing carried out prior to the revocation.

7. Google Search Console and other integrations

Specifically, we use Google Search Console to verify domain ownership and analyse search queries. This tool does not install visible cookies on the browsers of visitors to the Site. We do not use Google Analytics or other analytics or advertising services that generate third-party cookies.

8. Cookie Policy Updates

We may modify this Cookie Policy to adapt it to legislative or technical changes, or to the incorporation of new services that use cookies. If this occurs, we will publish the updated version at this same URL with the modified ‘Last updated’ date. We recommend that you review it periodically.

9. Responsible parties and exercising rights

Data controller:
Universal Sports Instalaciones S.L.
Tax ID number: B-12345678
Address: Calle Deportiva, 45, 29010 Málaga (Spain)
Email: privacidad@universalsportsinstalaciones.com

Data Protection Officer (DPO):
For questions related to data protection, please contact our DPO at dpo@universalsportsinstalaciones.com.

Rights of data subjects:
Under the GDPR and the LOPDGDD, you may:

Access to your personal data.
Request the rectification or deletion of your data.
Limit the processing of your data.
Oppose the processing of your data.
Request the portability of your data.

To exercise these rights, send an email to privacidad@universalsportsinstalaciones.com or a letter to Calle Deportiva, 45, 29010 Málaga. If you believe that your rights have not been respected, you can file a complaint with the AEPD (Spanish Data Protection Agency) via www.aepd.es.

10. Applicable legislation

This Cookie Policy is governed by:

Regulation (EU) 2016/679 (GDPR)
Organic Law 3/2018, of 5 December (LOPDGDD)
Law 34/2002, of 11 July (LSSI-CE)
Directive 2002/58/EC (ePrivacy Directive)
AEPD guidelines on cookies

Acceptance of the Cookie Policy
By continuing to browse this Site, you accept the use of cookies as set out in this Policy. If you do not agree, please configure your browser or leave the page.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. In general, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

Below, we present, in table format, a description of all the ways in which we plan to use your personal data and the legal basis on which we rely to do so. We have also identified our legitimate interests where applicable.

Please note that we may process your personal data for more than one legal reason, depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal basis we rely on to process your personal data where more than one basis has been set out in the table below.

Purpose/Activity

Type of Data

Legal Basis for Processing, including Basis of Legitimate Interest

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order, including:

(a) Managing payments, fees and charges

(b) Collecting and recovering money owed to us

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts owed to us)

To manage our relationship with you, which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or respond to a survey

(a) Identity

(b) Contact

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to complete a survey

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and to grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(a) Necessary for our legitimate interests (for the operation of our business, the provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and to measure or understand the effectiveness of the advertising we serve to you.

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, develop them, grow our business and inform our marketing strategy)

Use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

(a) Technical

(b) Use

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you.

(a) Identity

(b) Contact

(d) Usage

(e) Profile

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

MARKETING

We use mailing lists to manage how we communicate with you. This allows us to record and manage how we contact you and manage your preferences and bookings for our events.

This data helps us to ensure that our mailing list remains up to date; it also provides us with basic information about our interests and allows us to personalise our communications with you.

OUR PROMOTIONAL OFFERS

We may use your identity, contact, technical, usage and profile data to form an opinion about what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant to you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and have not opted out of receiving such marketing.

THIRD-PARTY MARKETING

We will obtain your express consent before sharing your personal data with third parties for marketing purposes.

OPTING OUT

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

When you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, service experience, or other transactions.

As you interact with our website, we may collect personal information about you on a regular basis.

We collect this personal data through the use of cookies and other similar technologies. Cookies are used to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or on your computer’s hard drive if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, track advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use Google AdWords remarketing to advertise the Trigger across the web. AdWords remarketing will display relevant ads tailored to you based on which parts of the TriggerApp website you have viewed by placing a cookie on your machine. This cookie does not identify you in any way or give you access to your computer. The cookie is used to say “This person visited this page, so show them ads related to that page”. Google AdWords remarketing allows us to tailor our marketing to better suit your needs and only show ads that are relevant to you.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the lawful basis for allowing us to do so.

Please note that we may process your personal data without your knowledge or consent in accordance with the above rules where required or permitted by law.

5. YOUR PERSONAL DATA DIVULGATION

We may need to share your data with third parties where required to do so by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Such third parties include your organisation, our own customer in a particular matter, an external service provider or third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire or merge with other businesses. If there is a change in our business, the new owners may use your personal data in the same manner as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Translated with DeepL.com (free version)

6. INTERNATIONAL TRANSFERS

We may transfer our personal information outside the EEA. If we do so, you can expect a similar level of protection in respect of your personal information.

7. DATA SECURITY

We take the security of your personal information seriously and have implemented internal controls and security measures to protect it.

We have implemented appropriate security measures to prevent your personal data from being lost, used or accessed in an unauthorised manner, altered or accidentally disclosed. Personal data will only be transferred to a data processor if it agrees to comply with those measures, or if it implements appropriate measures itself. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have implemented procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally obliged to do so.

8. DATA RETENTION

FOR HOW LONG WILL WE USE YOUR PERSONAL DATA

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes for which we collect it, including to comply with legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation in respect of our relationship with you.

In determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether you can achieve those purposes through other means, and any applicable legal, regulatory, tax, accounting or other requirements. The longest period for retaining your data is 6 years from the date on which the matter is concluded.

In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without notice.

9. YOUR LEGAL RIGHTS

You have certain rights in relation to your personal data which are summarised here:

Right to be informed and to receive clear, transparent and easily understandable information about how we use your personal data and your rights; that is why we provide you with the information in this privacy notice.

Request access to your personal data (commonly known as a ‘data subject access request’). This allows you to receive a copy of the personal data we hold about you and to verify that we are processing it lawfully.

Request correction of the personal data we hold about you. This allows you to correct any incomplete or inaccurate data we hold about you, although we may need to verify the accuracy of the new data you provide.

Request erasure of your personal data. This allows you to ask us to delete or erase personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or erase your personal data where you have successfully exercised your right to object to processing (see below), where we have unlawfully processed your information or where we need to erase your personal data to Comply with local laws. However, please note that we may not always be able to comply with your erasure request for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to the processing of your personal data where we rely on a legitimate interest (or those of a third party) and there is something in your particular situation that makes you want to object to the processing on this ground because you feel it has an impact on your rights and freedoms. You also have the right to object where we process your personal data for direct marketing purposes. In some cases, we can demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of the processing of your personal data. This allows you to ask us to stop processing your personal data in the following scenarios:

If you want us to establish the accuracy of the data.

Where our use of the data is unlawful but you do not want us to delete it.

Where you need us to retain the data even if we no longer need it, because you need it to establish, exercise or defend legal claims.

You have objected to our use of your data, but we must check whether we have compelling legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you initially gave your consent for us to use or where we use the information to enter into a contract with you.

Withdraw consent at any time where we rely on your consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. If this is the case, we will notify you at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

NO FEE REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to ask you for specific information to help us confirm your identity and to secure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who is not entitled to receive it. We may also contact you to request further information in relation to your request to speed up our response.

TIME LIMIT FOR RESPONDING

We try to respond to all legitimate requests within one month. Occasionally, it may take longer than one month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed.